Welcome to Unilux Support

We're here to help, Repairs and Service.

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Having trouble with your appliance?

We have a national team of service technicians and selected service agents available seven days a week. Offering a fixed price guarantee with no additional hidden labour costs, giving you peace of mind that your appliance is in good hands.

As part of the Electrolux Family our team offer support for our brands; Unilux, Electrolux, AEG, Westinghouse, Vintec, Transtherm, BeefEater, Chef, Simpson, Kelvinator and Dishlex.

Warranty

This document sets out the terms and conditions of the product warranties for Unilux Accessories. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Product. This warranty is in addition to other rights you may have under the Australian Consumer Law.

  1. In this warranty:

    1. 'ACL' or 'Australian Consumer Law' means Schedule 2 to the Competition and Consumer Act 2010;

    2. 'Product' means any Electrolux spare part and accessory product purchased by you and accompanied by this document;

    3. 'ASPD' means Electrolux's Authorised Spare Parts Distributor;

    4. 'Electrolux' is the brand controlled by Electrolux Home Products Pty Ltd of 163 O'Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Products purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Products purchased in New Zealand;

    5. 'Warranty Period' means the period specified in clause 3 of this warranty;

    6. 'you' means the purchaser of the Product not having purchased the Product for re-sale, and 'your' has a corresponding meaning.

  2. Application: This warranty only applies to new Products, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Products or services relate, including any non- excludable statutory guarantees in Australia and New Zealand.

  3. Warranty Period: Subject to these terms and conditions, this warranty continues for a period of 12 months in Australia and New Zealand, following the date of original purchase of the Product.

  4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASPD will, at no extra charge, subject to these terms and conditions, repair or replace any Product or parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASPD may use refurbished parts to repair your Product. You agree that any replaced Products or parts become the property of Electrolux.

  5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Product to and from Electrolux or its ASPD. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

  6. Proof of purchase is required before you can make a claim under this warranty.

  7. Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:

    1. light globes, batteries, filters or similar perishable parts;

    2. parts and Products not supplied by Electrolux;

    3. cosmetic damage which does not affect the operation of the Product;

    4. damage to the Product caused by:

      1. negligence or accident;

      2. misuse or abuse, including failure to properly maintain or service;

      3. improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASPD;

      4. normal wear and tear;

      5. power surges, electrical storm damage or incorrect power supply;

      6. incomplete or improper installation;

      7. incorrect, improper or inappropriate operation;

      8. insect or vermin infestation;

      9. failure to comply with any additional instructions supplied with the Product;

    In addition, Electrolux is not liable under this warranty if:

    1. the Product has been, or Electrolux reasonably believes that the Product has been, used for purposes other than those for which the Product was intended, including where the Product has been used for any non-domestic purpose;

    2. the Product is modified without authority from Electrolux in writing;

    3. the Product's serial number or warranty seal has been removed or defaced.

  8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

    1. carefully check the operating instructions, user manual and the terms of this warranty;

    2. have the model and serial number of the Product available;

    3. have the proof of purchase (e.g. an invoice) available;

    4. telephone the numbers shown below.

  9. Australia: For Products and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Product repaired or replaced if the Product fails to be of acceptable quality and the failure does not amount to a major failure. 'Acceptable quality' and 'major failure' have the same meaning as referred to in the ACL.

  10. New Zealand: For Products and services provided by Electrolux in New Zealand, the Products come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Product was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

  11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASPD may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.

Privacy Policy

  1. The purpose of this privacy policy

    This Privacy Policy is issued by Electrolux Home Products Pty Limited, (ABN 51 004 762 341) and its related companies ("Electrolux").

    Electrolux is committed to protecting your privacy. This Privacy Policy explains how we collect, use and disclose personal information provided to us in accordance with the Commonwealth Privacy Act 1988 and the Australian Privacy Principles . This Privacy Policy should be read in conjunction with the Electrolux Terms and Conditions.

    Electrolux reserves the right to amend this Privacy Policy from time to time. We will notify you of any changes to the Privacy Policy by publishing the updated Privacy Policy on our Site at www.uniluxaccessories.com

  2. What information we collect

    Generally, the personal information we collect and store consists of your name, address (including email address) and contact details (which may include home, business and mobile phone numbers). It is possible that where a specific product or service is involved, we may collect personal information from you that relates to that particular product, service or warranty repair.

    The information that we collect from you when you interact with us online depends on the tasks you complete on the Site. From time to time, you may be able to interact with us anonymously or by pseudonym. However, if you choose not to provide us with certain personal information, we are unlikely to be able to provide you with the products or services that you want or to respond to your inquiry.

    1. Browsing this website

      When you visit and browse through this Site, we collect data for statistical and maintenance purposes that enables us to evaluate the performance of this Site. Such general information includes:

      • the number of users visiting this Site and the number of pages viewed
      • the date, time and duration of visits; and
      • the path taken through this Site

      This information will not identify you and we will not combine it with any information in a manner whereby we can identify you.

    2. Applying for a product or service, requesting information online or using “contact us”

      We need to obtain personal information from you in order to complete your online application for product or service information. When completing Product Registration or requesting other product or service information or when using contact us you will need to complete an online form on this Site. Our online forms will ask you to provide personal information for contact purposes, for example, your name, own address, e-mail address, telephone number (which may include home, business or mobile numbers) and purchase information. You will have the right to choose whether or not to provide additional personal information.

    3. E-mails

      You can contact us by e-mail via the link on this Site. You have the choice whether or not to provide personal information other than your name and e-mail address.

  3. How we collect personal information

    Electrolux collects personal information in a number of ways, including:

    • when you request information concerning a product of interest to you, make other enquiries or place an order for our products or services;
    • when you attend an event, enter a competition or participate in a promotion;
    • when you register your purchase(s) so you can receive all the benefits to which your purchase(s) entitles you;
    • when you enter your personal details on our websites (for example when you sign up to receive our newsletters), when you provide information via fax or over the telephone or in documents such as warranty registration forms;
    • when you register as a member of one of our loyalty clubs or membership programs;
    • when you provide feedback on our products or services;
    • when you engage with us by social media, such as by posting on our Facebook page;
    • from third parties such as our related companies, contractors and agents;
    • from sources of information which are available to the public;
    • from our own records relating to the service and repair of your Electrolux products; and
    • from our other websites.

    Any information which is not capable of identifying you, such as the number of users visiting this Site, is collected through code embedded in the pages of this Site. You are unable to disable the code on these pages.

    Other information, such as browser type, is included in a "cookie". Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record keeping. Cookies make using our Site easier by storing information about your choices on a particular website. This will enable you to take full advantage of the services offered to you. The use of cookies is an industry standard utilised by most major websites. Most Internet browsers are set to accept cookies. If you would prefer not to receive cookies you are able to adjust your Internet browser to disable cookies or to warn you when cookies are being used.

    Electrolux also gathers information from our websites or other websites. This information is put together for reporting purposes. Any characteristics which are capable of personally identifying the user are removed. The information is gathered in order to enable us to examine Internet trends and demographics, to conduct market and statistical research, to help us to develop better products, to get to know our consumers better and to assist in improving the structure and ease of use of our websites.

    This Site may include hyperlinks that enable you to access a number of other websites operated by Electrolux or by our related companies. These other Electrolux websites are subject to this Privacy Policy. Where this Site includes hyperlinks to third party websites not operated by Electrolux we recommend that you read the privacy and security provisions relevant to those sites in order that you understand how those organisations will deal with your personal information. We are not responsible for the content or privacy practices of those third party websites.

  4. What we do with your personal information

    We may use your personal information to:

    • identify you and to assist you in your use of our products, services and website services;
    • provide the services and information relating to Electrolux and its products that you require;
    • administer and manage the services we provide;
    • gain a better understanding of your requirements in order for us to provide you with better and more personalised information suited to your needs, including sending you personalised messages about special offers and invitations;
    • research and develop our services; and
    • maintain and develop our business systems and infrastructure including testing and upgrading of these systems.

    If you opt in to receiving direct marketing communications, from time to time, Electrolux may use your personal information to promote other services and products to you which we consider may be of interest to you. You may also receive marketing communications from third parties such as our contractors, agents, partners and suppliers. You may be contacted by telephone, email, SMS, mail, social media and other digital channels if you have provided us with those details and opted in to receiving direct marketing communications. You may notify us at any time that you no longer wish to receive any of these marketing communications and opt out of receiving the particular communication by responding via the channel in which you received the marketing communication, by using the contact us page to enter this request in the "Comments" section provided, or by contacting us at the address given below.

  5. How your personal information is stored

    Electrolux takes great care to protect your privacy. Any information provided to us on this Site is protected using Secure Sockets Layer protocols.

    Where we transfer information from our servers to our mainframe computers, we use all reasonable endeavoursto ensure that this is done securely Access to our mainframe computers is protected by firewall security systems where required, relative to the risk of the information stored. In addition, this Site carries an Internet Detection System to monitor potential privacy and security threats.

    Any information stored in documents or on Electrolux systems is protected from unauthorised access by the use of a number of security procedures including user passwords.

    Please be aware that the transmission of data over the internet is never completely secure, and while we aim to use our best efforts to secure and protect the information, we cannot guarantee the security of any information that is provided or transmitted to us by you. Any such provision of information is at your own risk.

  6. When we disclose your personal information

    Electrolux may disclose your personal information to organisations outside of Electrolux. These disclosures are made subject to suitable protection for privacy and confidentiality being in place. The organisations to which we would usually disclose your information include:

    • third party organisations who have been retained by Electrolux to assist us in providing services to you including delivery, installation, maintenance and repair;
    • suppliers, agents and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
    • market research, marketing and/or telemarketing service providers;
    • our professional advisers, for example, our auditors and lawyers, as well as our insurers;
    • government, regulatory or other organisations to whom we are required to disclose your personal information by law; and
    • our related companies and product partners where we have received a product complaint or claim, for example, to our contract manufacturers, logistic service providers or other third parties in the supply chain, who may be located overseas, depending on where the relevant product or part was manufactured.

    We may disclose your personal information to overseas members of the Electrolux group of companies, who may communicate with you about our products or special offers.

    We may disclose your information to a purchaser or successor entity in connection with the sale of Electrolux or a related body corporate, or a business unit owned by Electrolux or a related body corporate, or the sale of substantially all of the assets of Electrolux or a related body corporate.

  7. Accessing and correcting your personal information

    Electrolux takes reasonable steps to ensure that any personal information we collect, disclose and use is as up to date as possible. However, it is important that you advise us of any changes to your personal information or if there are any errors in the personal information we hold about you.

    Subject to certain exceptions allowed by law, everyone who has provided personal information has the right to access that personal information. For security reasons you will be required to put any request for access to your personal information into writing. You may obtain access to your own personal information by contacting us via the contact us page or at the address below. Electrolux may charge you a $25 fee for the retrieval of your personal information in order to cover our reasonable administration costs. You should also contact us if you wish to correct any of your personal information.

  8. How you may make a privacy-related complaint

    If you have any concerns about our handling or treatment of your personal information or if you believe that your privacy has been breached, please contact us by writing to our Privacy Manager at the address below setting out the nature of your complaint.

    We will investigate your complaint and endeavour to provide you with our response within a reasonable time of receiving your complaint. If after receiving our response, you still consider that your privacy complaint has not been resolved, you may refer your complaint to the Australian Privacy Commissioner at http://www.oaic.gov.au/.

  9. How to contact us about this privacy policy

    If you have any questions about this Privacy Policy or about how we manage and deal with personal information, please contact us via the contact us page or write to the Privacy Manager, Electrolux Home Products Pty Ltd, Locked Bag 5017, South Sydney Business Centre, Alexandria NSW 2015, Australia.

Last Updated: December 2016

Terms and Conditions

Terms and conditions of use of the Unilux website. Please read these terms carefully before using this website. This website may be used for informational purposes only. By using the website or downloading materials from the website, you agree to follow the terms and conditions set forth in this notice. If you do not agree to follow these terms and conditions do not use or download materials from the website. By accessing the website you indicate your agreement to be bound by these terms and conditions.


Cookies

Electrolux Home Products Pty Ltd ACN 004 762 341 (“Electrolux”) uses "cookie" technology to enhance and facilitate your visit to the Unilux website (“Site”). The "cookie" files are sent to your computer and identify you as a unique user and store your personal preferences and technical information. We use:

  • Permanent "cookies" (i.e., the cookies remain on your computer until you delete them)
  • Temporary "cookies" (i.e., the cookies last until you close your browser)

"Cookies" do not themselves contain or reveal any personal information. If you submit personal information via the Site information can be linked to the data stored in the cookies.

If you do not accept Electrolux's use of cookies you may change your browser settings so that the browser does not accept cookies (instructions on how to change your browser's cookie settings should be found in the help section in your web browser. If you change the settings you will not be able to access certain parts of the Site.

If you have any questions with regard to our use of cookies, please contact us at webmaster@electrolux.se


Security

You may not: (a) use any device or software capable of interfering with the operation of the Site; or (b) take any action, which imposes a disproportionately large or unreasonable load upon the infrastructure of the Site (such as sending mass emails - "spamming"), or (c) interfere or tamper with the software of the Site or the functionality thereof. This includes putting material on the Site, which is infected with viruses, Trojan horses, time bombs or other elements that may damage or interfere with the programming structure of the Site.


Third Party Websites

Electrolux does not undertake to monitor or review third party site content nor is Electrolux responsible for the accuracy or reliability of any such third party web sites. Furthermore, Electrolux may provide on this Site links to Web Sites operated by other entities. If you use these Sites, you will leave this Site. If you visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Electrolux makes no warranty or representation regarding any linked web sites or the information appearing thereon or any of the products or services described thereon. Links do not imply that Electrolux or this Site sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked website is authorized to use any trademark, trade name, logo or copyright symbol of Electrolux or any of its affiliates or subsidiaries.


External links to the site

All links to the Site must be approved in writing by Electrolux, except that Electrolux consents to: (i) links not to contain any of Electrolux or its licensor's proprietary trademarks; (ii) the link "points" only to www.uniluxaccessories.com.au and not to deeper pages;(iii) the link, when activated by a user, displays that page full-screen in a fully operable and navigable browser window and not within a "frame" on the linked web site; and (iv) the appearance, position, and other aspects of the link may neither create the false appearance that an entity or its activities or products are associated with or sponsored by Electrolux nor be such as to damage or dilute the goodwill associated with the name and trademarks of Electrolux or its Affiliates. Electrolux reserves the right to revoke this consent to link at any time in its sole discretion.


Jurisdiction Statement

This Site is controlled, operated and administered by Electrolux from its offices in Australia. Electrolux makes no representation that materials at this Site are appropriate or available for use at other locations outside of Australia and access to them from territories where their contents are illegal is prohibited. If you access this Site from locations outside of Australia, you are responsible for compliance with all local laws. The laws of the New South Wales, Australia shall govern this Agreement, without giving effect to its conflict of laws provisions. The New South Wales District Court shall have exclusive jurisdiction in the first instance on any dispute arising from this Agreement.


Exclusion of implied warranties

Although care has been taken to ensure the accuracy of the information on this Site, Electrolux assumes no responsibility therefore. The materials may contain inaccuracies and typographical errors. Electrolux does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. All content is provided "as is" and "as available". Electrolux expressly disclaims any representations or warranties of any kind, express or implied, including without limitation warranties of merchantability or fitness for a particular purpose, non-infringement, or as to the operation of this site or the content. Electrolux does not warrant or make any representations as to the security of this website. You acknowledge any information sent may be intercepted. Electrolux does not warrant that the website or the servers which make this site available or electronic communications sent by Electrolux are free from viruses or any other harmful elements. All such representations, warranties and conditions are excluded except to the extent that law prohibits their exclusion.


Limitation of liability

In no event shall Electrolux be liable for any direct, indirect, consequential, punitive, special or incidental damages (including, without limitation, damages for loss of business, contract, revenue, data, information or business interruption) resulting from, arising out of or in connection with the use of, or inability to use this site or the content or out of or in connection with this agreement, even if Electrolux has been advised of the possibility of such damages. In addition to the terms set forth herein, in no event shall Electrolux be liable for any errors, inaccuracies, omissions or other defects or untimeliness or unauthenticity of any information contained in this site.


Duty to mitigate losses

Without prejudice to limitation of liability set forth herein, you shall take all reasonable steps to mitigate your loss arising in relation to any claim or action (whether for negligence, breach of contract or otherwise), which you may bring against Electrolux.


Notices

All references to "writing", "notices", and "notification" and all similar ends related expressions shall cover electronic methods of communication (for instance, e-mail) provided that the party relying on the communication retains acceptable evidence that the communication was sent and received.


Exclusive Remedy

If Electrolux does not comply with its undertakings under this Agreement, it shall either correct the non-compliance or, at its option, terminate this Agreement by prior notice, posted on this web site, to you. To the maximum extent permitted by law, this clause expresses your sole and exclusive remedy in relation to non-compliance by Electrolux.


License

Subject to the terms and conditions set forth in this Agreement, Electrolux grants you a non-exclusive, non-transferable, limited right to access, use and display this Site and the materials thereon. You agree not to interrupt or attempt to interrupt the operation of the Site in any way.

Electrolux authorises you to view and download the information ("Materials") at Site only for your personal, non-commercial use. This authorization is not a transfer of title in the Materials and copies of the Materials and is subject to the following restrictions: 1) you must retain, on all copies of the Materials downloaded, all copyright and other proprietary notices contained in the Materials; 2) you may not modify the Materials in any way or reproduce or publicly display, perform, or distribute or otherwise use or communicate them for any public or commercial purpose; and 3) you must not transfer the Materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use. You agree to abide by all additional restrictions displayed on the Site as it may be updated from time to time. This Site, including all Materials, is copyrighted and protected by worldwide copyright laws and treaty provisions. You agree to comply with all copyright laws worldwide in your use of this Site and to prevent any unauthorized copying of the Materials. Except as expressly provided herein, Electrolux does not grant any express or implied right to you under any patents, designs, trademarks, copyrights or trade secret legislation.


Whole agreement and severability

This Agreement constitutes the entire agreement between Electrolux and you with respect to your use of the Site. Any cause of action you may have with respect to your use of the Site must be commenced within one (1) year after the claim or cause of action arises. If for any reason a court of competent jurisdiction finds any provision of the Agreement or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to affect the intent of the Agreement, and the remainder of this Agreement shall continue in full force and effect.


Third Party rights

Except as expressly provided in this Agreement, a person who is not a party to this Agreement may not enforce any of its terms.


User Accounts

You might be required to open an account to be able to access certain restricted parts of the Site. In such event you must complete the registration process by providing us with complete and accurate information as stated in the applicable registration form. You will also be required to choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under said account. You agree to notify Electrolux immediately of any unauthorized use of your account or any other breach of security. Electrolux will not be liable for any loss that you may incur as a result of someone else using your password or account.


User Warranties

You represent and warrant that you will use the Site in compliance with this Agreement including the laws and provisions under this Agreement and to comply with all existing and future Site policies and rules. You agree that you will not use the Site to: (a) transmit spam or unsolicited communications; (b) pretend to be Electrolux or someone else; (c) forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Site; (d) misrepresent your affiliation with a person or entity; (e) act in a manner that negatively affects other users' ability to use the Site; (f) engage in activities that would violate any applicable law, (g) post or transmit any material which violates or infringes in any way upon the rights of others or which is unlawful, abusive, defamatory, vulgar or otherwise objectionable or which contains any advertising or solicitation with respect to products or services or (h) collect or store personal data about other users unless specifically authorized by such users. If you do not comply with the aforesaid, you may not use the Site, Electrolux shall not be legally bound by this Agreement, and reserves all its legal rights in relation to such non-compliance.

You further agree to defend, indemnify and hold harmless Electrolux, its affiliates and their respective officers, directors and agents from and against all claims and expenses, including attorney fees, arising out of the use of this Site.

If you violate the Terms of use, you are liable to pay compensation for damages caused to ELECTROLUX and its affiliates as a consequence of your actions.


Changes

Electrolux reserves the right, at its sole discretion, to change, modify, add or remove any portion of this Agreement in whole or in part, at any time. Changes in this Agreement will be effective when notice of such change is posted on the Site. Your continued use of the Site after any change to this Agreement are posted will be considered acceptance of those changes.

Electrolux may terminate, change, correct any errors or omissions in any portion of the Site, make any other changes to the Site, the materials and the products, programs, services or prices (if any) described in the Site, suspend or discontinue any aspect of the Site, including the availability of any features of the Site, at any time without notice. Electrolux may also impose limits on certain features and services or restrict your access to parts or the entire Site without notice or liability. Electrolux may terminate the authorization, rights and license given above at any time and, upon such termination, you shall immediately destroy all Materials.


Acknowledgement of intellectual property rights

You acknowledge that all intellectual property rights (including, but not limited to, copyright, patents, know-how, confidential information, database rights, and rights in trademarks and designs, whether registered or unregistered) in the Site are vested in Electrolux or its licensors. All goodwill and intellectual property rights arising through the use of such intellectual property rights vested in Electrolux shall inure to Electrolux.


Information provided by you

The Privacy Statement associated with this Site protects any personally identifiable information you may provide to Electrolux via this Site. However, you should not send any confidential or proprietary information to Electrolux via the Site. You agree that any information or materials that you or individuals acting on your behalf provide to Electrolux will not be considered confidential or proprietary. By providing any such information or materials to Electrolux, you fully assign and transfer to Electrolux all intellectual property rights in and to such information and materials and Electrolux is thereby free to use, reproduce, display, publicly perform, transmit, distribute, modify assign, and license such information and materials, and you further agree that Electrolux is free to use any ideas, concepts or know-how that you or individuals acting on your behalf provide to Electrolux. You further warrant that you shall not provide any information or materials to Electrolux that is defamatory, threatening, obscene, harassing, or otherwise unlawful under whatever applicable law, or that incorporates the proprietary material of another. Electrolux reserves the right to, in its sole discretion, remove any information provided by you from the Site.